1. Who We Are
Mineral.Locker is a service operated by RAW Resources, LLC, a Texas limited liability company located at 212 N. Bryan Ave, Suite 101, Bryan, Texas 77803. In this policy, "we," "us," and "our" refer to RAW Resources, LLC.
2. Information We Collect
Information You Provide
- Account information: Name, email address, mailing address, phone number.
- Mineral ownership details: County, legal description, mineral interest type, and related records you submit for protection.
- Payment information: Billing details processed through our third-party payment provider. We do not store credit card numbers on our servers.
- Communications: Messages, violation reports, and correspondence you send to us.
Information Collected Automatically
- Device and browser data: IP address, browser type, operating system, and device identifiers.
- Usage data: Pages visited, time on site, referral source, and click behavior.
- Cookies: Small data files stored on your device to enable site functionality and analytics. See Section 5.
3. How We Use Your Information
We use your information to:
- Operate and deliver the Mineral.Locker suppression service.
- Send certified suppression letters and cease & desist notices on your behalf.
- Track delivery receipts and document buyer violations.
- Process payments and manage your account.
- Communicate with you about your account, service updates, and support requests.
- Improve our services and develop new features.
- Comply with legal obligations.
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Mineral buyers: Your name is included on suppression lists sent to mineral buyers. This is a core function of the service — the entire purpose is to formally notify buyers not to contact you.
- Service providers: USPS (certified mail delivery), Lob.com (letter fulfillment), contracted attorneys (cease & desist letters), and process servers (hand-delivery escalation).
- Payment processors: To process your subscription payments.
- Legal compliance: When required by law, subpoena, or court order.
5. Cookies and Tracking
We use essential cookies for site functionality and analytics cookies (such as Google Analytics) to understand site usage. You can control cookies through your browser settings. Disabling cookies may affect some features of the site.
6. Data Security
We implement reasonable technical and organizational measures to protect your information, including encryption in transit (TLS/HTTPS) and at rest. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Suppression records (letters sent, delivery receipts, violation reports) are retained indefinitely because they may serve as legal evidence if you pursue a harassment claim.
8. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Correct inaccurate information in your account.
- Delete your account and personal information, subject to our legal retention obligations.
- Withdraw from the suppression list at any time.
To exercise these rights, contact us at the address in Section 11.
9. Children's Privacy
Mineral.Locker is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us for removal.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the effective date. Your continued use of the service after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this privacy policy or our data practices, contact us at:
RAW Resources, LLC
212 N. Bryan Ave, Suite 101
Bryan, Texas 77803
Email: hello@viscosity.ai